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What sets this resort apart?
- Free Wi-Fi
- 24-hour gourmet suite service
- Breakfast, lunch and dinner à la carte or buffet at Bistro, Azul and Chaká restaurants
- Mini bar stocked daily
- Life Fitness Center and classes
- Non-motorized water sports (kayaks and boogie boards)*
- Dinner à la carte at 5 signature restaurants: Frida (gourmet Mexican cuisine), Cocina de Autor (creative cuisine), Piaf (traditional French cuisine), Sen Lin (Asian cuisine), and Lucca (Italian-Mediterranean cuisine)
- 24-hour Personal Concierge
- Taxes and gratuities
- Premium domestic and international beverages at the Aqua Bars and throughout resort
- Kids’ Club with daily activities program
- State-of the-art Teens’ Club
- Recreational activities program for kids & adults
- Pool Concierge
- Beach Concierge
- Beach & poolside waiter service
Riviera Maya is a beautiful destination with amazing things to do, from eco-tours to scuba diving and snorkeling adventures to a thriving nightlife for those who want to have fun on vacation in Mexico. Riviera Maya and Playa del Carmen offers something for everyone, from the cultural side of Mexico like the Tulum Ruins to the urban feel of 5th Avenue in Playa del Carmen.
Wedding Packages
Customized Wedding Experiences
The Rooms
Indulge in a romantic escape to the Mexican Caribbean in a suite designed to provide an exceptional experience in the Riviera Maya. Admire the fascinating sunrises this region offers up close to your oceanfront terrace. Moreover, find moments of relaxation in your plunge pool with your favorite drink.
HIGHLIGHTS- 24-hour Personal Concierge service
- 24-hour in-suite service
- Welcome bottle of artisanal mezcal, white wine, or red wine
- Beach bag for use during your stay
- Exclusive programs of your choice: Baby Concierge, Digital Detox, Wellness, or Digital Concierge
- Spacious terrace with living area and plunge pool
- Goose-down pillows and duvet
- Open-concept bedroom and living room
- Daily stocked premium minibar
- Nespresso coffee machine
- Selection of Tea Forte teas
- Pillow menu
- Nightly turndown service for your comfort and rest
Explore every space of your Presidential Suite while admiring the design with onyx walls in the bathrooms, marble countertops, and delicate craftsmanship in fine local woods. Hours of sun and relaxation will be part of your lodging experience on the terrace with the Caribbean views.
HIGHLIGHTS- A 50-minute Therapeutic Velas Maya Massage per person per night (maximum 6 people)
- Personalized housekeeping service
- Exclusive programs of your choice: Baby Concierge, Digital Detox, or Wellness Concierge
- Roundtrip transportation (airport-resort-airport)
- Main bedroom with 1 King-size bed, living room, and private terrace with plunge pool
- Main bathroom with jacuzzi, separate shower, and dressing area
- Guest bedroom with 2 Queen-size beds, living room, and private terrace with plunge pool
- Guest bathroom with jacuzzi, separate shower, and dressing area
- Living room with bar, dining area, bathroom, and terrace
- Minibar stocked daily with premium items
- Welcome bottles of artisan mezcal, white wine, and red wine
- Nespresso coffee maker
- Selection of Tea Forté teas
- Beach bags for use during your stay
- Goose-down pillows and duvet
- Pillow menu
- Electric blinds with remote control
- Nightly turndown service for your comfort and rest
- Digital telephone with touch screen and IP technology
- 42″ TV with digital cable
- Wi-Fi
Enjoy on your private terrace while admiring the spectacular views of the turquoise waters of the Caribbean Sea. Find a space of rest and comfort in the jacuzzi and discover the amenities curated by expert hands for your absolute relaxation.
HIGHLIGHTS- 24-hour Personal Concierge service
- 24-hour in-suite service
- Welcome bottle of artisanal mezcal, white wine, or red wine
- Beach bag for use during your stay
- Exclusive programs of your choice: Baby Concierge, Digital Detox, Wellness, or Digital Concierge
- Goose-down pillows and duvet
- Pillow menu
From your private terrace, you will admire the breathtaking views of the turquoise waters of the Caribbean Sea. Find a space of rest and comfort in the jacuzzi and discover the amenities curated by expert hands for your ultimate relaxation.
HIGHLIGHTS- Terrace with plunge pool
- 24-hour Personal Concierge service
- Living room with sofa
- Goose-down pillows and duvet
- Pillow menu
- Bathroom with jacuzzi
- Daily stocked premium minibar
- Welcome bottle of artisanal mezcal, white wine, and red wine
- Nespresso coffee machine
- Hairdryer
- Iron and ironing board
- Individual climate control
Discover the charm of the Riviera Maya in this suite, ideal for fun, relaxation, and spending quality time with your family. Let your Concierge pamper you with personalized service, and if needed, a Baby Concierge will also be at your disposal. We spoil the little ones with a welcome kit and special amenities such as a teepee, beach toys, robes, a customized nightly turndown service for the kids, and much more.
HIGHLIGHTS- Pancho, our mascot plush toy (subject to availability)
- Nightly turndown service
- A welcome bag with beach toys
- In-suite teepee
- Pillow menu
- Kids’ Clubs, open from 9:00 a.m. to 11:00 p.m.
- Teens’ Club, open from 12:00 p.m. to 12:00 a.m.
- Baby Concierge offers you all the comforts, such as bottle sterilizers, high chairs, strollers, baby carriers, and items you can take home.
Your Ambassador Governor Suite will welcome you with a spacious terrace and separate dining and living areas, providing privacy from your bedroom. The special services we have prepared for you will allow you to enjoy a spectacular trip to the Riviera Maya.
HIGHLIGHTS- Roundtrip transportation (airport-resort-airport)
- A 50-minute massage per person per night
- 24-hour Personal Concierge service
- 24-hour in-suite service
- Pool & Beach Concierge
- Private housekeeping service
- Welcome bottle of artisanal mezcal, white wine, and red wine
- Exclusive programs of your choice: Baby Concierge, Digital Detox, Wellness, or Digital Concierge
- Beach bags for use during your stay
- Bedroom with 1 King-size bed, private terrace, and in-room plunge pool
- Goose-down pillows and duvet
- Main bathroom with jacuzzi, separate shower, and dressing area
- Separate bedroom and living area with terrace
- Second bathroom with rain shower and handheld showerhead
- Electric blinds with remote control
- Daily stocked premium minibar
- Welcome bottles of artisanal mezcal, white wine, and red wine
- Nespresso coffee machine
- Selection of Tea Forté teas
- Pillow menu
- Nightly turndown service for your comfort and rest
Ideal for enjoying with family or friends, the Presidential Ambassador Suite offers services and amenities designed to provide the most sophisticated lodging experience. Prepare your favorite drink at the suite’s bar while admiring the panoramic views of the Caribbean Sea from your private terrace.
HIGHLIGHTS- A 50-minute Therapeutic Velas Maya Massage per person, per night (maximum 6 people)
- Personalized housekeeping service
- Exclusive programs of your choice: Baby Concierge, Digital Detox, or Wellness Concierge
- Roundtrip transportation (airport-resort-airport)
- Welcome bottle of artisanal mezcal, white wine, and red wine.
- Main bedroom with 1 King-size bed, living room, and private terrace with plunge pool
- Main bathroom with jacuzzi, separate shower, and dressing area
- Guest bedroom with 2 Queen-size beds, living room, and private terrace with plunge pool
- Guest bathroom with jacuzzi, separate shower, and dressing area
- Living room with bar, dining area, bathroom, and terrace
- Minibar stocked daily with premium items
- Nespresso coffee machine
- Selection of Tea Forté teas
- Beach bags for use during your stay
- Goose-down pillows and duvet
- Pillow menu
- Nightly turndown service for your comfort and relaxation
- Digital phone with touchscreen and IP technology
- 42″ TV with digital cable
- Wi-Fi
Your suite will be an authentic refuge of relaxation surrounded by the natural beauty of the Zen Grand ambiance, with warm decor and marble floors to enjoy the Riviera Maya lifestyle. Taste the selection of wines and snacks from your minibar, indulge in the comfort of your jacuzzi, or admire the majestic nature view from your private terrace.
HIGHLIGHTS- 24-hour Personal Concierge service
- 24-hour in-suite service
- Welcome bottle of artisanal mezcal, white wine, and red wine
- Exclusive programs of your choice: Baby Concierge, Digital Detox, Wellness, or Digital Concierge
- Beach bag for use during your stay
- Goose-down pillows and duvet
- Pillow menu
- Bathroom with jacuzzi
- Open-space bedroom and living room
- Daily stocked premium minibar
- Nespresso coffee machine
- Selection of Tea Forté teas
- Nightly turndown service for your comfort and rest
Endless rest and comfort await you in the plunge pool of your private terrace. Your Personal Concierge will arrange everything you need to enjoy your suite while you select your favorite amenity from the luxurious varieties we offer.
HIGHLIGHTS- 24-hour Personal Concierge service
- 24-hour in-suite service
- Welcome bottle of artisanal mezcal, white wine, and red wine
- Exclusive programs of your choice: Baby Concierge, Digital Detox, Wellness, or Digital Concierge
- Beach bag for use during your stay
- Terrace with plunge pool
- Goose-down pillows and duvet
- Pillow menu
- Bathroom with jacuzzi
- Open-plan bedroom and living room
- Daily stocked premium minibar
- Nespresso coffee machine
- Selection of Tea Forté teas
- Nightly turndown service for your comfort and relaxation
The natural surroundings of the Riviera Maya blend seamlessly with the architecture and design of your Zen Grand Presidential Suite, featuring an outdoor shower, terrace, and immersion pools. Luxury is defined in this suite with unique amenities and exclusive services such as daily massages.
HIGHLIGHTS- A 50-minute Therapeutic Velas Maya Massage per person per night (maximum 6 people)
- Personalized housekeeping service
- Exclusive programs of your choice: Baby Concierge, Digital Detox, or Wellness Concierge
- Roundtrip transportation (airport-resort-airport)
- Main bedroom with 1 King-size bed, living room, and private terrace with plunge pool
- Main bathroom with jacuzzi, separate shower, and dressing area
- Guest bedroom with 2 Queen-size beds, living room, and private terrace with plunge pool
- Guest bathroom with jacuzzi, separate shower, and dressing area
- Living room with bar, dining area, bathroom, and terrace
- Terrace with living area, plunge pool, and outdoor shower
- Minibar stocked daily with premium beverages
- Welcome bottles of mezcal, white wine, and red wine
- Nespresso coffee maker
- Selection of Tea Forté teas
- Beach bags for use during your stay
- Goose-down pillows and duvet
- Pillow menu
- Nightly turndown service for your comfort and relaxation
- 3 direct-line telephones
- 42″ TV with digital cable
- Wi-Fi
Explore every space of your Presidential Suite while admiring the design with onyx walls in the bathrooms, marble countertops, and delicate craftsmanship in fine local woods. Hours of sun and relaxation will be part of your lodging experience on the terrace with the Caribbean views.
HIGHLIGHTS- Plush toy of our mascot Pancho (subject to availability)
- A welcome bag with beach toys
- Complimentary photo session and $100 USD credit towards the purchase of a 50-photo package (reservation required)
- Pillow menu
- Special items for the baby, such as strollers and baby carriers, as well as take-home items (bottles, pacifiers, and teething toys)
- 2 private terraces
- Main bedroom with 1 King-size bed
- Connected bedroom with 2 Queen-size beds
- Goose-down pillows and duvet
- Pillow menu
- 2 bathrooms with jacuzzi, separate shower, and dressing area
- Open-plan bedroom and living room
- Minibar stocked daily with premium selections
- Welcome bottle of artisanal mezcal, white wine, and red wine
- Nespresso coffee machine
- Selection of Tea Forté teas
- Nightly turndown service for your comfort and relaxation
- 24-hour personalized Concierge service
- 24-hour in-suite service
- Welcome bottle of artisanal mezcal, white wine, and red wine
- Exclusive programs of your choice: Baby Concierge, Digital Detox, Wellness, or Digital Concierge
- Beach bag for use during your stay
Wedding Venues
Zen Garden
Zen Pool
Wrap yourself in the embrace of the lush Mayan jungle in a mystical tropical atmosphere. Situated next to the Zen Grand pool, this expansive area can be divided into two sections allowing for cocktail receptions and dinners in the same location. Choose from 1,722 or 1,625 sq. feet, or combine them for larger celebrations.
Virgen De Guadalupe Chapel
Immersed in the Mayan jungle in the Zen Grand Ambiance, our chapel exists in perfect harmony with its surroundings and offers incredible nature views. With a capacity of up to 143 guests, the chapel is designed specifically for guests to celebrate a Catholic wedding with the convenience of not leaving the resort.
Ocean Terrace
Drink in unobstructed ocean views and enjoy an intimate atmosphere on the first floor of Bistro Restaurant in the Grand Class Ambiance (guests 12+). The terrace makes the 3,799 sq. foot space perfect for ceremonies and cocktail receptions to flow seamlessly together in the same area.
Grand Class Beach
This is the beach wedding you’ve dreamed about. Feel the white sand on your feet and enjoy incredible turquoise sea and fiery sunset views in this oceanfront venue in the Grand Class Ambiance (guests 12+). The tranquil atmosphere will infuse your ceremony and reception with a casually elegant beach vibe.
Grand Velas Convention Center
For the grandest celebrations, enjoy 35,521 sq. feet of flexible event space that can transform into up to 32 separate rooms and two large dance halls. Elegant marble structures, double-height ceilings, and windows overlooking tropical gardens create a magical and unforgettable celebration.
White Ball Room / Foyer
Enjoy endless possibilities for lavish décor against a backdrop of white elegance. The ballroom features a terrace, providing an alternate location to celebrate the ceremony, cocktail hour, or reception under the moonlight and star-studded skies.
Chaká Garden
Immerse yourself in a private and enchanting setting, nestled amidst the verdant landscapes and serene beauty of the Riviera Maya. Here, you can begin your love story in a tranquil and romantic environment, surrounded by the sights and sounds of nature.
Grand Class Deck
A fairy tale terrace awaits your celebration with the endless turquoise hues of the Caribbean Sea as the backdrop.
Ready to make it official?
Here’s how we’ll find your perfect match.
It starts with a “Hello”: Book your consult. Pop open the champagne because this means your late-night Googling sessions are over. In just one phone call, we promise you’ll be much more relaxed about the whole planning process. This is where we’ll take you through our Perfect Match process to start narrowing down where in Mexico or the Caribbean would work for you based on your vision, budget and other factors.
- You’ll walk away feel a weight lifted off your shoulders because the late-night Googling sessions are finally over.
- We’ll get a clear idea of what you are looking for when it comes to your wedding.
- You’ll learn what you can expect to pay plus how we can help you save.
Get ready to fall in love (again): see what we’ve found for you. We’ll present you with the best resorts for you. We do this pretty quickly thanks to our proprietary process and our connections to the resorts.
Go on the ultimate date: Schedule your resort visit (or not!) Many couples choose to do a visit but some couples aren’t able to make the trip out due to work schedules. No problem! We work with you to give you everything you need to make an informed decision.
Make it official. We’ll negotiate the rates and secure the best perks we can for you. Pay your deposit to your resort to hold your wedding date. We’ll get your wedding booking site ready so you can share it with friends and family. You’ll be able to easily see who has booked and who hasn’t.
Make it extra special. Let’s shorten your to-do list! We’ll recommend wedding planners, photographers, videographers, and other pros you need to have the wedding you deserve.
Celebrate in paradise. Get ready to enjoy the most important week of your whole life in style. Arrive at your resort and enjoy very sip of your welcome beverage as you and your guests get VIP check-in. Connect with your wedding coordinator and wedding planner before exploring the resort. It’s the week you’ve been waiting for: take in every moment with a smile on your face because you deserve it.